Communicating With Your Property Manager

Communication is the foundation of a successful tenant-property manager relationship. Understanding how to effectively reach out, and what to expect in return, can make your renting experience easier. At Valiant Group we believe that clear and productive communication is key.

We’re Here To Help

Your property manager’s primary role is to support you throughout your tenancy. Whether you need help understanding the details of your lease, have a maintenance concern, or want to report an issue in the community, we’re here to listen and assist. Don’t hesitate to reach out — we want to ensure your living experience is positive and worry-free.

Clear and Timely Communication is Key

When you reach out, try to include as many details as possible. For instance:

• Maintenance Requests: Provide a description of the issue (e.g., “the kitchen sink is leaking under the cabinet”) and attach photos or videos if available.

• General Questions: Reference your lease or the specific area of concern so we can address it accurately.

• Neighbor Concerns: Be specific about the issue and include relevant dates or times to help us assess the situation.
  The more information we have, the faster and more effectively we can resolve your concern.

Know The Best Way To Reach Us

• Online Portal or Email: For routine maintenance requests, lease inquiries, or general questions, we recommend using our tenant portal. These channels are monitored regularly and ensure your request is logged and trackable.

• Emergency Line: For situations requiring immediate attention after-hours (e.g., a burst pipe, electrical outage, or safety hazard), call us for prompt assistance.

Respect Office Hours for Non-Urgent Issues

While we strive to be responsive, it’s important to reserve emergency communication for urgent matters outside of business hours. Non-urgent requests, like asking about lease renewal options or scheduling routine maintenance, should be sent during our regular office hours. This helps us allocate resources efficiently while ensuring emergencies are addressed without delay.

Follow-Up if Necessary

We aim to respond promptly, but sometimes things can take a little longer due to unforeseen circumstances. If you haven’t heard back within a reasonable timeframe, please follow up to ensure your concern is addressed. You can send a polite email reminder or log in to the tenant portal to check the status of your request. Your satisfaction is important to us, and we value your patience as we work to meet your needs.

By understanding these communication tips, you can help us provide a seamless, proactive, and efficient rental experience tailored to your needs.

To explore available units, visit the Valiant Group Rental Listings. To learn more about us, visit the About page.